What we do.....
Australia Wide Coverage
We can specifically tailor a service to suit your needs.
CAR OWNERS VIP CLUB
To promote Franchise Dealers commitment to improve customer service
We want your business and are prepared to earn it - by providing
BENEFITS through your New Car Sales, Used Car Sales and Service Department
· ROADSIDE RESPONSE
Once a call for help is received, either at the customers home or on the road, a mobile service is immediately dispatched to the scene to rectify, on the spot, the following roadside difficulties:
· Flat Battery - Vehicle will be jump started at request of driver.
· Flat Tyre – Vehicle’s spare wheel will be fitted where available.
· Out of fuel - Minimum 5 litres of unleaded fuel supplied at drivers cost.
- LPG/Diesel vehicles transport to fuel supply.
· Locked\lost keys - Open vehicle, cost up to $77 GST Inc.
· TOWING - BREAKDOWN
If the customers vehicle is unable to be quickly mechanically repaired or safely driven, the vehicle, including the driver, will be transported to a nominated service centre, or owners home address.
In a situation where the breakdown occurs on a trip or holiday, we would
transport the vehicle to the nearest service centre or mechanical repair facility.
In an after hours situation, arrangements can be made to store the vehicle and transport when the service centre or repair facility is open.
· FREE SERVICE
A nominated (ie: 20km/50km/100km etc) free of charge service radius for
roadside response and breakdown towing applies on a NATIONAL basis, as part of our standard service, with all excess km charged at the individual service provider’s rates. This free service radius can be chosen to suit registering client’s needs.
· GENERAL ASSISTANCE
We will relay urgent messages to family, friends and business associates, likely to be concerned by disruption or delay.
Arrange for alternative transport in the case of a major breakdown or accident ie taxi. (Cost at drivers expense)
~ Trucks, heavy equipment and vehicles over 3.5 tonnes gross
~ Vehicles that require specialist or heavy equipment for removal or are not within easy reach of a public road
~ Vehicles used for hire or reward
~ Unregistered vehicles.
~ Bogged vehicles
~ Accident damage/ Slashed tyres (Malicious damage)
~ Flood water damage
(* Service may be arranged at extra cost)
Available as Extras option++
· CAR HIRE
In the event of a major mechanical failure, whilst more than 100km from your registered residence, which sidelines your vehicle for longer than 48 hours, excluding weekends and public holidays, we will assist with reasonable necessary car rental costs. (excluding fuel & insurance)
On submission of the account, (excluding petrol, km's and insurance) together with a copy of the repair bill, we will cover up to $200** per claim.
In the event of a major mechanical failure, whilst more than 100km from your registered residence, which sidelines your vehicle for longer than 48 hours, excluding weekends and public holidays, we will assist with reasonable necessary emergency accommodation costs. (excluding meals) On submission of the account together with a copy of the repair and accommodation bill, we will cover up to $200** per claim.
· AMBULANCE COVER
In the event of an accident where the registered vehicle is involved, and the driver or immediate family of the driver (ie. Wife/Husband& their children) require the services of an ambulance as a result of that accident, we will assist with ambulance costs. On submission of the account together with a copy of the ambulance bill, we will cover up to $200** per claim.
(N.B. Liability not to exceed $200** per 12 month period from issue date)
++ Extra cost
**Amount can be increased to suit registering client’s needs.
AWA's roadside assistance programs have comprehensive nationwide coverage in Australia, and through National Motoring Services in New Zealand, with networks of professional service providers. To ensure customer satisfaction and quality service, the network is constantly being reviewed, upgraded and added to.
Our operators are equipped with a state of the art mapping system which manages the service provider network. When a call for assistance is received, the system enables the operator to locate and contact the nearest available service provider, dispatch assistance and give an estimated time of arrival to the driver in need within minutes.
With over 1200 service providers in our network, on call 24 hours a day, 7 days a week an Australia Wide Assist roadside assistance program can the deliver the peace of mind, quality service and value for money you require.
If you are interested in becoming an AWA service provider, and can provide quality 24 hour, 7 day road rescue services, please contact us or fill out & return the
Service Provider Network