Roadside Response
Australia Wide Assist provides the following as part of our standard services
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Immediate Dispatch - Once a call for assistance is received, a mobile service vehicle is immediately dispatched to the scene
Flat Battery - Jump Start or replacement battery (customer pays)
Flat Tyre - Vehicle's roadworthy spare wheel will be fitted.
Out of fuel - Fuel supplied or transported to service station or
place of safety (charges may apply based on level of coverage).
Locked / Lost keys - Vehicle access (maximum claim limit
applies based on level of coverage).
TOWING - BREAKDOWN
In the unfortunate event that a vehicle has a mechanical breakdown, or is unable to be safely driven due to mechanical failure, we will transport it back to the issueing dealership,within the towing km limit, or to the nearest authorised service centre if during business hours.
If after hours, the vehicle may be transported home or held at towing company depot for transport to repairer the next business day. Once the vehicle has been delivered to a place of repair, any further towing for the current breakdown will be at your expense.
FREE SERVICE
A nominated (ie: 20km/50km/100km etc) free of charge service radius for roadside response and breakdown towing applies on a NATIONAL basis, as part of our standard service, with all excess km charged at the individual service provider’s rates. This free service radius can be chosen to suit registering client’s needs.
GENERAL ASSISTANCE
We will relay urgent messages to family, friends and business associates, likely to be concerned by disruption or delay. In the case of a major mechanical breakdown we will arrange for alternative transport (Cost at driver's expense)
PREMIUM EXTRAS
Available as extra options++
(N.B. Liability not to exceed $200** per 12 month period from issue date)
++ Extra cost
**Amount can be increased to suit registering client’s needs
CAR HIRE
In the event of a major mechanical failure, whilst more than 100km from your registered residence, which sidelines your vehicle for longer than 48 hours, excluding weekends and public holidays, we will assist with reasonable necessary car rental costs. (excluding fuel & insurance)
On submission of the account, (excluding petrol, km's and insurance) together with a copy of the repair bill, we will cover up to $200** per claim.
ACCOMMODATION
In the event of a major mechanical failure, whilst more than 100km from your registered residence, which sidelines your vehicle for longer than 48 hours, excluding weekends and public holidays, we will assist with reasonable necessary emergency accommodation costs. (excluding meals) On submission of the account together with a copy of the repair and accommodation bill, we will cover up to $200** per claim.
AMBULANCE COVER
In the event of an accident where the registered vehicle is involved, and the driver or immediate family of the driver (ie. Wife/Husband& their children) require the services of an ambulance as a result of that accident, we will assist with ambulance costs. On submission of the account together with a copy of the ambulance bill, we will cover up to $200** per claim.